Refund Policy

Our Commitment to You

At Beast IPTV, we emphasize the high standards of our IPTV subscription service. This policy specifies the scenarios in which refunds may be available, fostering a clear and fair process for each of our customers.

Refund Eligibility

You could be entitled to a full or partial refund under these scenarios:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To initiate a refund, please follow these steps:

Connect with our support team at Contact page.
Utilize the subject line: "Refund Request".
Please provide your complete name, the email associated with your subscription, and the purpose of your inquiry.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Return Request

Hello,

I am submitting a request for a refund regarding my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Elaborate briefly on your issue, for instance, technical difficulties, duplicate payments, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Analysis by support staff
Same day after approval We have initiated the refund to your original method ({Payment Gateway 1} / {Payment Gateway 2})
5–10 business days Funds manifest based on bank/card issuer

Expect an email update at every stage. Response times may be slower on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be allowed in the following instances:

You are not pleased with the channel list or content.
Your internet connection is insufficient or inconsistent for streaming content.
You have contravened our Terms of Service, for instance, account sharing.
Geo-blocking restrictions in your location are issues that are not under our control.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Once your refund is approved, it is processed within three business days. However, your bank or payment provider might require 5-10 business days for the funds to be reflected in your account. For status, please contact support.

Refunds based on a change of mind are usually not granted after the first 7 days. We advise you to check our features and ask questions before you subscribe. Check our Refund Policy or reach support for more details.

All subscriptions renew automatically. If you fail to cancel before your renewal date, please contact us straight away. Refunds for renewals are considered individually. Learn more in our Terms.